Handling Members' Correspondence - 3rd June 2015

The Chancellor of the Duchy of Lancaster (Mr Oliver Letwin)

Correspondence from MP/Peers to Ministers and Agency Chief Executives 2014 (1) Department or Agency Target set for reply (working days) Number of letters received % of replies within target Attorney General’s Office 20 434 82 Department for Business, Innovation and Skills 15 6,382 81 - Insolvency Service 15 87 87 - Intellectual Property Office 10 5 80 - Land Registry 15 151 92 - Met Office 10 1 0 - Ordnance Survey 15 4 100 - Skills Funding Agency 10 663 99 Cabinet Office 15 3,257 71 Charity Commission 15 225 89 Department for Communities and Local Government 10 8,574 42 - Planning Inspectorate 10 853 86 Crown Prosecution Service 20 450 98 Department for Culture, Media and Sport 20 3,638 85 Ministry of Defence 20 3,746 67 Department for Education 15 14,189 70 Department of Energy and Climate Change 15 5,046 66 Department for Environment, Food and Rural Affairs 15 10,595 72 - Animal and Plant Health Agency 15 26 65 - Rural Payments Agency 15 100 85 Food Standards Agency (*) 20 175 87 (*) FSA Ministers replies 20 101 85 (*) FSA Chair/CE replies 20 74 90 Foreign and Commonwealth Office 20 11,649 88 Department of Health 18 17,932 97 - Medicines and Healthcare Products Regulatory Agency 18 27 96 - Public Health England 18 42 98 Home Office 15 6,529 66 - UK Visas and Immigration/Immigration Enforcement/Border Force 20 45,206 89 - Her Majesty’s Passport Office (2) 15 3,128 Jan-Aug: 71 Sep-Dec: 63 Department for International Development 15 3,103 92 Ministry of Justice 15 3,419 64 - HM Courts Service and Tribunals Service (*) (*) Where Ministers replied 15 785 58 (*) Where CEO replied 15 323 94 - National Archives (*) (*) Where Ministers replied 15 18 76 (*) Where CEO replied 10 10 100 - National Offender Management Service (*) Where Ministers replied 15 1,148 72 (*) Where CEO replied 20 318 97 - Office of the Public Guardian (*) (*) Where Ministers replied 15 58 83 (*) Where CEO replied 10 72 97 - Official Solicitor and Public Trustee 15 16 56 Northern Ireland Office 15 404 68 Office for Standards in Education, Children’s Services and Schools 15 367 80 Office of Advocate General 15 71 95 Office of Gas and Electricity Markets 15 456 71 Office of the Leader of the House of Commons 15 139 81 Office of the Leader of the House of Lords 15 103 96 Office of Rail Regulation 20 51 78 OFWAT (Water Services Regulation Authority) 10 68 94 Scotland Office 15 303 71 Serious Fraud Office 20 60 83 Department for Transport 20 8,227 95 - Driver Vehicle Licensing Agency 7 3,010 99 - Driving Standards Agency 10 128 98 HM Treasury 15 8,242 52 - H M Revenue and Customs (*) 15 10,992 (*) Where Ministers replied 15 2,161 65 (*) Where CEO replied 15 8,831 81 Treasury Solicitor’s Department 10 19 100 Wales Office 15 80 97 Department for Work and Pensions 20 16,542 83 Child Maintenance Group 15 958 99 Health and Safety Executive 15 162 95 Human Resources 15 36 97 Director General 15 2,593 85 1—Departments and Agencies which received 10 MPs/Peers letters or fewer are not shown in this table. Holding or interim replies are not included unless otherwise indicated. The report does not include correspondence considered as freedom of information requests. 2—The format used to report MP case performance was changed in September. From January to August 2014, HMPO reported performance of cases received each month. From September onwards, this has changed to performance of cases dispatched each month, regardless of the month they were received. 3—Child maintenance figures are shown separately although they also come under the remit of the Director General Operations

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